Last Updated: 19/02/2025

Welcome to Dubai Lady Boutique, where elegance meets convenience. We are delighted to have you here! To ensure a smooth and enjoyable shopping experience, please take a moment to read our Terms and Conditions. By using our website (the "Site") and making purchases, you agree to these terms. If you have any questions, our friendly customer support team is always happy to assist you.

1. Welcome to Dubai Lady Boutique

1.1 Our Mission – At Dubai Lady Boutique, we strive to provide our customers with the finest fashion, accessories, and beauty products, carefully curated to match your style and preferences.
1.2 Why Choose Us? – We prioritize high-quality products, excellent customer service, and a seamless shopping experience.
1.3 Terms and Conditions Purpose – These terms are designed to clarify our policies, ensure transparency, and protect both our customers and our brand.
1.4 Continuous Improvement – We periodically update our terms to align with our growth and customer feedback. Your continued use of our Site signifies your acceptance of any changes.

2. Who Can Shop With Us

2.1 Open to Everyone – Our boutique welcomes shoppers from all over the world. If you are under 18, please ensure you have permission from a parent or guardian before making a purchase.
2.2 Customer Responsibilities – When shopping with us, you agree to provide accurate, up-to-date information to facilitate seamless transactions and deliveries.
2.3 Creating an Account – While you can shop as a guest, creating an account allows for a more personalized experience, faster checkouts, and order tracking.
2.4 Account Security – You are responsible for keeping your login credentials confidential. If you suspect unauthorized use, please notify us immediately.

3. Our Products & Orders

3.1 Exclusive Collections – Our boutique offers a carefully curated selection of fashion and accessories, including limited-edition and handcrafted pieces.
3.2 Product Descriptions – We work hard to ensure our product listings are accurate and up to date. However, slight variations in color, texture, or appearance may occur due to screen settings and photography.
3.3 Placing an Order – Once you select your items and complete the checkout process, you will receive an order confirmation email with all details.
3.4 Order Modifications – If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate requests before the order is processed.
3.5 Pre-Orders & Custom Orders – Some products may be available for pre-order or customization. These items require additional processing time, which will be specified in the product details.

4. Secure Payments

4.1 Safe Transactions – We prioritize your security and offer multiple payment options, all processed through trusted and encrypted gateways.
4.2 Accepted Payment Methods – We accept Visa, MasterCard, American Express, ApplePay, ensuring you have flexible options.
4.3 Payment Verification – In some cases, additional verification may be required to prevent fraudulent transactions and ensure your safety.
4.4 Currency & Charges – Prices are displayed in euro currency, and any applicable taxes, customs duties, or bank charges are the responsibility of the customer.

5. Shipping & Delivery

5.1 Fast & Reliable Shipping – We partner with reputable carriers to deliver your orders promptly and securely.
5.2 Delivery Times – Estimated delivery times are provided at checkout. However, external factors such as customs delays or weather conditions may impact delivery.
5.3 Tracking Your Order – Once shipped, you will receive a tracking number to monitor the status of your order.
5.4 Address Accuracy – To avoid delivery delays, please ensure your shipping information is accurate and complete.
5.5 Customs & Import Duties – Customers are responsible for any applicable customs duties or taxes imposed by their local authorities.

6. Our No-Returns Policy and Why

6.1 Hygiene & Quality Assurance – Due to the nature of our products, we do not accept returns. This policy ensures that every customer receives a brand-new, unworn, and hygienic product.
6.2 Limited edition products – some of our products are handmade, customized, or limited edition. These exclusive items are crafted with care and cannot be resold.
6.3 Customer Satisfaction Commitment – While returns are not accepted, we are here to assist you if an item is received damaged or incorrect.

7. Privacy Policy & Your Security

7.1 Your Data is Safe With Us – We are committed to protecting your privacy and using your information responsibly.
7.2 How We Use Your Data – Your personal information is used only to process orders, enhance your shopping experience, and provide customer support.
7.3 No Third-Party Sharing – We do not sell or share your data with third parties for marketing purposes.
7.4 Your Rights – You can update, access, or request the deletion of your personal information at any time.
7.5 Cookies & Personalized Experience – Our website uses cookies to enhance functionality and provide tailored recommendations. You can manage cookie preferences in your browser settings.

8. Intellectual Property & Brand Protection

8.1 Respect for Our Brand – All website content, including images, designs, and text, belongs to Dubai Lady Boutique.
8.2 Personal & Commercial Use – Our products are for personal use only. Unauthorized resale, reproduction, or distribution is not permitted.
8.3 Collaborations & Partnerships – If you wish to feature or collaborate with our brand, we’d love to hear from you! Contact us for partnership opportunities.

9. Customer Support & Communication

9.1 We’re Here to Help – Our customer support team is available to assist you with any inquiries, concerns, or order issues.
9.2 Contact Methods – Reach us via email,contact form/Whatsapp. We strive to respond as quickly as possible.
9.3 Feedback & Reviews – We love hearing from you! Your feedback helps us improve and serve you better.

10. Fraud Prevention & Responsible Shopping

10.1 Safe Shopping Environment – We work hard to prevent fraudulent activities and ensure a secure shopping experience.
10.2 Misuse of Promotions – Any abuse of discounts, referral programs, or other promotions may result in order cancellation.
10.3 Account Security – Protect your login details to prevent unauthorized access to your account.

11. Governing Law & Dispute Resolution

11.1 Legal Compliance – These Terms and Conditions are governed by the laws of Dubai.
11.2 Friendly Dispute Resolution – We encourage open communication to resolve any concerns amicably. If needed, disputes may be referred to arbitration or legal proceedings.

12. Thank You for Shopping With Us!

12.1 Your Trust Means Everything – We appreciate your support and are committed to providing an exceptional shopping experience.
12.2 Stay Connected – Follow us on social media for updates, new arrivals, and exclusive promotions.
12.3 Happy Shopping! – If you have any questions, don’t hesitate to contact our team VIA CONTACT FORM BELOW.

Thank you for choosing Dubai Lady Boutique! Your trust and satisfaction are our top priorities, and we are committed to providing you with a secure, enjoyable shopping experience.

Terms & Conditions