Dubai Lady Boutique

1. Ordering & Payment

1.1 How do I place an order?

Shopping with us is easy! Simply browse our collections, select your favorite items, choose the right size and color, and click "Add to Cart." Once you're ready, proceed to checkout, enter your details, and complete your payment.

1.2 What payment methods do you accept?

We accept a variety of payment methods, including:

• Credit/Debit Cards (Visa, Mastercard, American Express)

• Apple Pay

1.3 Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to modify or cancel an order, please contact us within 10min of placing it. Once an order is shipped, we won’t be able to make changes.

2. Shipping & Delivery

2.1 Do you offer worldwide shipping?

YES! We are shipping worldwide. Currently, we offer shipping in the UAE, GCC countries, the USA, Asia and more. If you’re outside our delivery areas, please contact us, and we’ll try to accommodate your request.

2.2 How long does delivery take?

• UAE Orders: 5-10 business days

• GCC Countries: 5-10 business days

• International Orders: 7-14 business days

Please note that delivery times may vary due to customs processing or unforeseen delays.

2.3 How much does shipping cost?

• UAE Orders: Free shipping on orders over €100. Otherwise, a small delivery fee €2.99 applies.

• GCC & International Orders: Free shipping on orders over €100. Shipping fees vary depending on the destination. Usually a small delivery fee €2.99 applies. The exact cost will be displayed at checkout.

2.4 How can I track my order?

Once your order is shipped, you will receive a tracking link via email. You can use this link to check your delivery status in real-time.

3. Returns & Exchanges

3.1 Do you accept returns?

At Dubai Lady Boutique, we maintain the highest standards of hygiene and quality, which is why we do not accept returns for clothing and accessories. This policy ensures that all our customers receive brand-new, unworn items.

3.2 What if my item is damaged or incorrect?

If you receive a defective, damaged, or incorrect item, please contact us within 24 hours of receiving your order. We will arrange for a replacement or store credit.

3.3 Can I exchange an item for a different size?

At Dubai Lady Boutique, we currently do not offer size exchanges. This is because each of our pieces is made in limited quantities to preserve the uniqueness and exclusivity of our designs. As a result, we cannot always guarantee that the same item will be available in a different size once your order has been placed. We kindly encourage our customers to refer to our detailed size guide before placing an order to ensure the best possible fit. If you need any assistance with sizing or measurements, our customer care team is always happy to help before you complete your purchase.

4. Product Information

4.1 How do I know which size to order?

Each product page includes a detailed size guide to help you find the perfect fit. If you need further assistance, feel free to contact our customer support team.

4.2 Are your products authentic and high-quality?

Absolutely! We take pride in offering premium-quality clothing designed to bring elegance and sophistication to your wardrobe. Our products are carefully crafted from high-quality materials.

4.3 Do you restock sold-out items?

Some popular items may be restocked. We recommend signing up for restock notifications or following us on social media for updates on new arrivals and restocks.

5. Discounts & Promotions

5.1 Do you offer discounts or promo codes?

Yes! We frequently run special promotions and discounts. Sign up for our newsletter to receive exclusive offers, or check our website and social media for ongoing sales.

5.2 Do you offer bulk or wholesale discounts?

Yes, we offer special rates for bulk orders. If you're interested in wholesale purchasing, please contact us directly for more details.

6. Customer Support

6.1 How can I contact you?

We’re here to help! You can reach us via Contact Form below.

6.2 What are your customer service hours?

Our customer service team is available:
Sunday – Thursday: 11 AM – 9 PM (UAE Time)
Friday & Saturday: 11 AM – 9 PM (UAE Time)

6.3 Do you have a physical store?

We currently operate online only, but we offer delivery across the UAE, GCC and International! Stay tuned for any future physical store announcements.

We hope this FAQ answers all your questions! If you need any further assistance, feel free to contact us VIA CONTACT FORM BELOW.

Happy Shopping!