At Dubai Lady Boutique, we are committed to delivering your orders quickly, securely, and efficiently—no matter where you are in the world. We understand the excitement of receiving your new wardrobe additions, and we do everything possible to ensure a smooth and hassle-free shipping experience.

1. Shipping Destinations

We proudly offer worldwide shipping, delivering to most countries across the globe. Whether you're in the UAE, GCC, Europe, Asia, the Americas, or beyond, we strive to bring our high-quality fashion to your doorstep.

If you're unsure whether we deliver to your location, feel free to contact our customer support team before placing an order.

2. Order Processing Time

Before your order is shipped, we take time to carefully process and pack your items. Our processing time is 1-3 business days. This includes:

Order confirmation & verification
Quality checks to ensure perfection
Secure packaging
Handover to the shipping carrier

Processing times may be slightly longer during peak seasons or promotional events.

3. Shipping Time & Delivery Estimates

Once your order has been processed, shipping time will depend on your location:

UAE & GCC Countries – Estimated 5-10 business days
International Orders – Estimated 7-14 business days

Please note that shipping times may vary due to factors beyond our control, such as customs clearance, courier delays, or high seasonal demand.

4. Shipping Fees & Free Shipping Offers

• UAE Orders: Free shipping on all orders above €100. A small delivery fee €2.99 applies to orders below this amount.

• International Orders: Free shipping on all orders above €100. Shipping costs vary based on location. The exact amount will be calculated at checkout, usually a small delivery fee €2.99 applies to orders below this amount.

• Express Shipping: Need your order faster? Contact us for express shipping options (additional charges may apply).

5. Tracking Your Order

As soon as your order is shipped, you will receive a tracking number via email. You can use this number to monitor your delivery status in real-time. If you do not receive a tracking update within 5 business days, please reach out to us for assistance.

6. Customs, Duties & Taxes

For international orders, customs and import duties may apply, depending on your country’s regulations. These fees are not included in your order total and must be paid by the recipient upon delivery.

We recommend checking with your local customs office for estimated charges before placing an order.

7. Delivery Issues & Delays

We work closely with trusted courier services to ensure timely deliveries. However, unexpected delays may occasionally occur due to:

Customs clearance processes
Weather conditions
High shipping demand during holidays
Local courier issues

If your order is delayed beyond the estimated timeframe, please contact our support team, and we’ll do our best to assist you.

8. Incorrect Address or Failed Delivery

To avoid delivery issues, please double-check your shipping address before placing an order. If an incorrect address is provided:

Before shipment: Contact us immediately to correct the address.
After shipment: If the package is returned due to an incorrect address or failed delivery attempt, reshipping fees may apply.

9. Lost or Stolen Packages

Dubai Lady Boutique is not responsible for lost or stolen packages after they are marked as delivered by the courier. If your tracking shows the package as delivered, but you haven’t received it, please:

Check with neighbors or building management in case it was left in a safe place.
Contact the courier service for further details on where the package was delivered.
Reach out to our team, and we will assist you in filing a claim if needed.

10. Special Delivery Requests

If you have any special delivery requests (e.g., specific delivery time, additional packaging), please let us know at checkout or contact us in advance. We’ll do our best to accommodate your request.

11. Contact Us

If you have any questions regarding our delivery policy or need assistance with your order, feel free to contact us VIA CONTACT FORM BELOW.

We appreciate your trust in Dubai Lady Boutique and strive to provide the best shopping and delivery experience possible. Thank you for shopping with us!